When Will My Order Ship?
Orders may take 24 to 72 hours to process.

Can I Track My Order?
Once your order has shipped you will receive a shipping confirmation email. You can track your order via the shipping confirmation email or your xaostore account.

Can I Return It?
Yes. Merchandise may be exchanged within twenty (20) days of the original purchase date, or may be returned for a full refund (except intentional damage or unreasonable use caused damage ) within thirty (30) days of the original purchase date.

How Long Can I Receive Refund?
Refunds are processed within 72 hours after you received our confirmation on the cancellation, and the PayPal can be seen in your PayPal account right away once it is processed. For credit card payment, refund time may vary from different issuing banks' policies, usually not more than 1 weeks.

How Can I Unsubscribe From The Emailing List?
If you've changed your mind about receiving our promotional emails, you can click here and enter your email address to unsubscribe yourself from our mailing list.
You can also unsubscribe from the email itself by clicking on the "Unsubscribe" link at the bottom of the message.

Do You Offer Wholesale?