Delivery

We are committed to improving our service and our customers' shopping experience. We use different methods of delivery because such application of different methods suitable for different countries and regions is able to make the time of transport as shortest as possible, and also assures the safety and convenience of the transport. We are able to deliver our goods to most countries in the world.

Under the normal circumstances, it takes us 1 or 2 days to process your order. After the goods are delivered, we will send the tracking number for your order to you through E-mail.

Delivery assured! If your goods are lost or checked, we will deliver them again.

Cautions:
• If you provide us with a false address, we are not responsible for redelivering the goods.

Returns

It is guaranteed that our products will meet every customer's needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.

Our procedure of goods return

Please contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements.

You can request a refund within 15 days of purchase (orders are shipped within 2-3 days). If it has been 15 days since your purchase and the product has been shipped, please contact our customer service after receiving the order to return the order.Additional non-returnable items:

* Straps

* Bracelet

* Links

* Customized watches

To be eligible for a return, your item must be unused and in the same condition that you received it. Meaning that the watch should not have been worn, plastic protectors and wrapping still attached, no scratches, no links should be removed, leather band must not be cut and no parts must be replaced. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Watch with obvious signs of use

* Watch box has been opened.

* Plastic protective cover has been removed.

Return(if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only repair items if they are defective or damaged. If you need to get item repaired, visit the warranty page and send us an email at [email protected]

Shipping and Customs (if applicable)

Shipping

For instructions on how to return a damaged or faulty product for repair, write to us at [email protected] (to obtain the address to return your item etc). and Mail your product to that specific address (e.g.Yue Xiu Qu,GuangZhou , GuangZhou, 44, , China)

Please note that the customer is responsible for paying for the shipping costs of returning item for service or repair. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your repaired product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We take return and exchange seriously and do not tolerate return abuse, “change of mind” or items deliberately damaged